{"id":13,"date":"2026-01-21T20:29:09","date_gmt":"2026-01-21T12:29:09","guid":{"rendered":"https:\/\/kzwycs.mktdrive.com\/?page_id=13"},"modified":"2026-01-29T12:58:01","modified_gmt":"2026-01-29T04:58:01","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/kzwycs.mktdrive.com\/fr\/return-policy\/","title":{"rendered":"Politique de retour"},"content":{"rendered":"

Politique de retour<\/h1>\r\n

 <\/p>\r\n

1.\u00a0P\u00e9riode de retour<\/strong>:<\/p>\r\n

Notre politique de retour est valable pendant 60 jours. Si plus de 60 jours se sont \u00e9coul\u00e9s depuis votre achat, nous ne pouvons malheureusement pas vous offrir un remboursement ou un \u00e9change.
\r\nVeuillez nous contacter pour le remboursement ou toute demande connexe.
\r\nNous vous r\u00e9pondrons dans les 2 jours ouvrables.
\r\nNe retournez pas le produit directement au fabricant.<\/p>\r\n

2.\u00a0Remboursement (le cas \u00e9ch\u00e9ant)<\/strong>:<\/p>\r\n

Si vous avez besoin d'un remboursement ou de tout autre service d'\u00e9change, veuillez vous abstenir d'initier un remboursement directement par l'interm\u00e9diaire du fournisseur de services de paiement.<\/p>\r\n

Tout d'abord, contact service@vapen.co. Nous r\u00e9pondrons \u00e0 toute demande que vous pourriez avoir.<\/p>\r\n

Apr\u00e8s avoir re\u00e7u et inspect\u00e9 votre retour, nous vous enverrons un courriel vous informant que nous avons re\u00e7u l'article retourn\u00e9. Nous vous informerons \u00e9galement de l'approbation ou du refus de votre remboursement.<\/p>\r\n

Si approuv\u00e9, votre remboursement sera trait\u00e9 et le montant sera automatiquement cr\u00e9dit\u00e9 \u00e0 votre carte de cr\u00e9dit ou \u00e0 votre m\u00e9thode de paiement originale dans un d\u00e9lai sp\u00e9cifi\u00e9.<\/p>\r\n

Les clients sont responsables des frais de retour.<\/p>\r\n

Les frais d'exp\u00e9dition ne sont pas remboursables.<\/p>\r\n

3.\u00a0Remboursements manquants (le cas \u00e9ch\u00e9ant)<\/strong>:<\/p>\r\n

Si vous n'avez pas re\u00e7u le remboursement, veuillez v\u00e9rifier \u00e0 nouveau votre compte.
\r\nContactez votre \u00e9metteur de carte de cr\u00e9dit car il peut prendre un certain temps pour que votre remboursement soit officiellement approuv\u00e9.<\/p>\r\n

Si vous avez compl\u00e9t\u00e9 toutes ces \u00e9tapes et n'avez toujours pas re\u00e7u votre remboursement, veuillez nous contacter pour obtenir plus d'aide.<\/p>\r\n

4.\u00a0\u00c9change (le cas \u00e9ch\u00e9ant)<\/strong>:<\/p>\r\n

Nous acceptons uniquement les \u00e9changes pour des articles d\u00e9fectueux ou endommag\u00e9s.
\r\nSi vous avez besoin d'\u00e9changer le m\u00eame article, veuillez nous contacter par courriel pour obtenir des instructions d\u00e9taill\u00e9es.
\r\n
\r\n5.\u00a0Consommables<\/strong>:<\/p>\r\n

Pour des raisons d'hygi\u00e8ne et de s\u00e9curit\u00e9, nous n'acceptons pas les retours d'articles consommables ouverts ou usag\u00e9s. Les consommables comprennent, mais ne se limitent pas \u00e0, les liquides de cigarette \u00e9lectronique, les bobines, les capsules, les cartouches, les produits jetables et les batteries.
\r\nTous les articles consommables ne sont pas admissibles au r\u00e9exp\u00e9dition.<\/p>\r\n

6.\u00a0Conditions g\u00e9n\u00e9rales de la promotion<\/strong>:<\/p>\r\n

Les articles promotionnels sont consid\u00e9r\u00e9s comme une vente finale.
\r\nSi un article promotionnel est jug\u00e9 d\u00e9fectueux, nous ne rembourserons ou fournirons de cr\u00e9dit de magasin que le montant pay\u00e9 pour l'article.
\r\nLes articles promotionnels ne seront pas remplac\u00e9s.<\/p>\r\n

7.\u00a0Questions de qualit\u00e9<\/strong>:<\/p>\r\n

Pour les produits achet\u00e9s dans d'autres points de vente, nous vous recommandons de demander de l'aide au lieu d'achat.
\r\nSi le magasin est incapable de fournir une assistance ou un service apr\u00e8s-vente, vous pouvez nous aider.
\r\nCela n\u00e9cessite de fournir \u00e0 notre \u00e9quipe de service \u00e0 la client\u00e8le le code de s\u00e9curit\u00e9 sur l\u2019emballage du produit et des photos ou vid\u00e9os d\u00e9montrant les d\u00e9fauts du produit.<\/p>\r\n

Nous examinons minutieusement toutes les informations sur notre site Web. Cependant, des erreurs occasionnelles peuvent survenir, ou les fabricants peuvent mettre \u00e0 jour des informations dont nous ne sommes pas au courant.
\r\nNous nous r\u00e9servons le droit de corriger des informations inexactes et ne sommes pas responsables des erreurs d'impression.<\/p>\r\n

 <\/p>","protected":false},"excerpt":{"rendered":"

Return Policy   1.\u00a0Return Period: Our return policy is valid for 60 days. If more than 60 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange. Please contact us for refund or any related inquiries. We will respond to you within 2 business days. Please do not return the […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":21,"comment_status":"closed","ping_status":"closed","template":"pagetext.php","meta":{"footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"yoast_head":"\nReturn Policy - VAPEN<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Return Policy - VAPEN\" \/>\n<meta property=\"og:description\" content=\"Return Policy   1.\u00a0Return Period: Our return policy is valid for 60 days. If more than 60 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange. Please contact us for refund or any related inquiries. We will respond to you within 2 business days. 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